Garage Software

A. DragonDMS gives your garage a real-time overview of service workloads, showing technician bay allocations, available courtesy cars and MOT slots at a glance. The aftersales CRM helps build customer loyalty with automated reminders by email, SMS, or letter, while also tracking responses so you can follow up before deadlines.

Previous advisories are visible when booking services, allowing you to upsell, create estimates and gain approval before work begins. Job cards can be generated for technicians, with details flowing through to invoices, and full service history is available using just a registration number. Daily tasks are streamlined with pre-made service templates, reducing duplication and saving time.

A. Yes, you can either manually send a text reminder to a customer due in tomorrow, or you can set up an automated text reminder in the DragonDMS. You can decide how far in advance you wish to send this i.e. 1, 2 or 3 days before they are due in.

A. With Dragon2000’s online card payment integration, your customers can pay their invoices from anywhere at any time. The DragonDMS dealer management system can generate online payment links instantly, which can be sent by text or email to your customers. Once opened, the link will allow them to pay the invoice safely from their internet browser.

A. Yes, our garage software features a service booking diary to provide you with a clear visual aid of your workload. At a glance, you’ll be able to see upcoming appointments, the service bays in use, expected job times, and availability for future bookings. The calendar is colour coded too, so you’ll instantly know how busy each day is based on the colour.

A. DragonDMS lets you run a full parts shop on your Dragon2000 car dealer website, adding an extra revenue stream while managing in-house purchasing and allocation to service jobs. With the Stocklister app, parts can be recorded within minutes of arrival, making them instantly ready for sale or use.

You can upsell on your Dragon2000 car dealer website based on items customers have viewed, while stock levels are automatically updated and sales invoices generated when items are sold or assigned to jobs. Minimum and maximum order quantities are tracked with notifications, and colour-coded indicators show whether parts are in stock, low, out of stock or expected, giving you full visibility and control at a glance.

A. Deposits can be taken against both bookings and service jobs in the DragonDMS, ideal for when you have to buy expensive parts for the job. When the job is invoiced off, the value of the deposit will automatically be taken off the invoice total.

A. If your website is powered by Dragon2000, then customers can request their MOT or service appointments by completing an online form with their preferred date and time, contact details, vehicle information, and any additional notes if necessary. The DragonDMS can then accept the request as a booking if you have the availability, without you needing to retype any of the appointment details.

A. If your garage is performing the same tasks regularly, then service templates in the DragonDMS will allow you to speed up the workflow by saving you time from entering the same information repeatedly. Service templates are particularly useful if your workshop specialises in a certain make of vehicle.

A. For every supplier, a record should be created in DragonDMS, giving full visibility of conversation activity, the transaction log and individual parts orders. Users can email suppliers directly from a parts order, streamline recurring orders through the transaction log and use a physical barcode scanner to add parts to an order, simplifying and improving the overall ordering process.

A. Yes, the DragonDMS will notify staff about previously flagged issues or advisories when a vehicle is being booked into the workshop, creating an opportunity for you to upsell your services. Accurate estimates can also be produced for customers at this stage so they can see how much they should expect to pay for any new work on their vehicle.