How Can Garage Software Simplify Your Processes?

Busy workshops and service centres need to bring their entire business management into one single platform if they want to simplify their garage processes, saving them both time and money so they can grow their profits.

With many different garage software tools available that are essential for the day-to-day running of your company, it can be too time-consuming logging in and out of multiple systems regularly to complete your everyday tasks, which is why an all-in-one solution is preferred in the automotive industry.

If you’re ready to speed up your workshop tasks and improve efficiencies by switching to one easy-to-use dealer management system, then here are some key features your new garage software needs to have:

Department Overview
You’ll want to be operating with a system that offers a complete overview of the service department in real time, ensuring you can keep track of the workshop bays, see upcoming appointments, and manage invoices that need to be paid. This instant access will keep your service advisors in control of the day’s workload and allow them to identify if any changes or improvements can be made.

Service Reminders
Garage software that can handle service reminders is key for improving customer retention, as staying in touch with vehicle owners after their first visit can lead to brand loyalty that drives them back to your business each time a future service or MOT is due. This process can even be automated too, which means you don’t have to check upcoming service dates individually before sending out a text message reminder manually – garage software can do it all in one go!

Upselling Capabilities
When a customer contacts your garage to book their vehicle into the workshop, you’ll want to be using a platform that notifies your staff of any previous advisories associated with the car, as this gives you an opportunity to upsell your services and bring even more money into the business. Accurate estimates can also be generated so that your customers can instantly see how much the new work will cost, helping them to make a decision on having the work completed.

The ideal garage software will have an integrated mobile app that allows technicians to complete vehicle health checks and send videos directly to customers from a handheld device, giving you the chance to provide evidence of any vehicle issues and explain in detail why the extra work is required as you make your way around the car. This can be a great tool to build trust with your customers as it helps them to understand more about the condition of their vehicle, while also being another key upselling opportunity for your workshop.

Job Cards
Creating job cards is a core feature of modern garage software that you’ll want to utilise, allowing service advisors to provide clear instructions to technicians ahead of a task with a description of the work required and all of the vehicle details. The contents of your job cards should be added to your invoices too, including labour lines, to provide full transparency with your customers and help to build trust with your business.

If your garage software has an integrated app, then technicians can access their job cards digitally from a mobile device and clock on/off jobs throughout the day, speeding up their efficiencies. Digital job cards also means no more time wasted queuing up at clocking machines throughout the day and unnecessary paperwork in the workshop bays.

Service History
You should be able to quickly view details of work you have previously carried out in your workshop software so you can see the history you have with servicing and repairs on a vehicle, with instant access to each invoice previously generated and a list of every part fitted, along with every labour line. If previous recommendations are also visible then you can use this feature to maximise upselling opportunities when the car is returning to the workshop.

The DragonDMS dealer management system is garage software that has been created to help workshops and service centres run their business with everything they need in one easy-to-use platform, with all of the above features included.

Users will have access to automated service reminders to boost customer retention, upselling tools to maximise profits, simple booking diaries for a quick overview of the upcoming days and weeks, technician job cards and service templates to make daily tasks easier for your technicians, and much more!

Every day, the DragonDMS will even update MOT due dates and their history thanks to our integration with DVSA (Driver and Vehicle Standards Agency) data, ensuring your vehicle records are kept up to date with key MOT information.

Dragon2000’s garage software is fully integrated with our Workshop App, so your technicians can interact with the system directly without needing to use a computer. Digital job cards, vehicle health checks, the ability to record and send personalised videos to customers and many more features are available in our essential mobile app designed for busy garages and service centres.

Hundreds of workshops across the country, from small to large, rely on Dragon2000’s garage software every day to help manage their businesses. If you’re looking for a system that can drive profits at your garage, then speak to our team today on 01327 222 333 or email sales@dragon2000.co.uk for more information.

Dragon2000 have been helping car dealers and garages drive their businesses forward for three decades with our dealer management system, car dealer websites and mobile apps. Contact our sales team today to find out how we can help your business increase profits and reduce costs.