Dragon2000 Announce New AI Voice Attendant Integration For DragonDMS

Dragon2000 are pleased to introduce our new AI Voice Attendant integration for DragonDMS, helping dealerships and garages capture more workshop bookings by making sure customer calls are answered, even when your team can’t get to the phone.

The integration works alongside your team, automatically handling overflow calls when staff are unavailable. Instead of unanswered calls resulting in lost business, customers can continue their booking journey without interruption.

Never Miss an Opportunity

When a call can’t be answered by your team, it is automatically transferred to the AI Voice Attendant. The system can book the next available appointment using your live DragonDMS workshop diary, taking into account workshop availability and booking requirements such as MOT bays.

For more complex enquiries, the caller can be transferred to a member of your team, ensuring customers always receive the right level of support.

Seamlessly Integrated with DragonDMS

Every call handled by the AI Voice Attendant is automatically recorded, transcribed and summarised. Key information from the conversation is then transferred directly into the relevant service booking within DragonDMS, giving your team immediate visibility of what was discussed.

This allows staff to pick up conversations quickly and provide a smoother customer experience without needing to ask customers to repeat information.

If you’d like to enable the AI Voice Attendant within your DragonDMS or find out how the integration can help reduce missed bookings contact the Dragon2000 sales team on 01327 222 333 or email sales@dragon2000.co.uk.

Dragon2000 have been helping vehicle dealers and garages drive their businesses forward since 1995. As an established dealership software and car dealer website provider, we help customers increase profits and reduce costs through our dealer management system, dealer websites and mobile apps. Contact our sales team today to find out more.