New Technician Scheduler to Improve Efficiency and Profitability
17th May 2017
Dragon2000 has released a new Technician Scheduler feature to all existing users of their Dealer Management System, DragonDMS, to allow Workshop Managers to properly manage their workshop capacity, which will help businesses improve efficiency, and in turn, increase profitability.
A workshop increasing its efficiency by just one hour per day, at an average labour rate of £70 per hour, will result in £18,200 extra labour sales per year. So a garage with five technicians who each increase their efficiency by one hour a day are heading towards making extra annual labour sales of almost £100,000 a year.
Increasing the number of jobs you can carry out in your workshop each day can also have a massive impact not just on your turnover, but on customer satisfaction too, as lead times for service bookings can be shortened.
The new Technician Scheduler shows capacity levels at a glance, with it also suggesting, based on their skill set, which of your available technicians you should assign to particular labour. As well as MOTs and standard service work, the scheduler is ideal for managing long-term jobs – especially for those working on motorhomes or classic car restoration projects.
The feature also accommodates technicians’ shift patterns, with you also able to set apprentice technicians at a lower efficiency rate so extra time can be allocated to labour assigned to them, as they would take longer to carry out work than experienced technicians.
No-shows, technician absences, delayed repairs and emerging work can all be identified, and jobs can be re-assigned or moved as required – giving a real-time view of workshop capacity and the flexibility to ensure your workshop is always loaded as efficiently as possible, allowing you to maximise your potential labour sales.